Privacy statement

At T-coresolutions (referred to as “Company,” “we,” “us,” or “our”), we are committed to protecting the privacy of our clients, website visitors, and users of our software solutions and services. This Privacy Statement explains how we collect, use, disclose, and safeguard your information.

1. Scope of this Statement

This Privacy Statement applies to all personal data processed by T-coresolutions through:

• Our website
• Our software solutions, platforms, and mobile applications (the “Services”)
• Interactions such as sales, marketing, and customer support.

2. Information We Collect (Types and Sources)

We collect various types of information, including information that may identify you (“Personal Data”).

A. Information You Provide Directly

• Contact Information: Name, email address, phone number, postal address, and company name.
• Account and Registration Data: Username, password, and other data provided when creating an account for our Services.
• Financial/Billing Information: Payment details (processed securely by third-party processors), billing address, and subscription information.
• Communications Data: Content of messages, feedback, and support queries you send to us via email, chat, or contact forms.

B. Information Collected Automatically

• Usage Data: Information about how you use our Services and websites, such as pages viewed, features accessed, time spent, and clickstream data.
• Technical/Device Data: Internet Protocol (IP) address, browser type and version, operating system, device identifiers, and geographic location based on your IP address.
• Tracking Technologies: Data collected via cookies, web beacons, and similar technologies (see Section 6 for details).

C. Information from Third Parties

We may receive information about you from third parties, such as business partners, public databases, or social media platforms, to supplement the information we collect directly.

3. How We Use Your Information (Purpose and Legal Basis)

We use your Personal Data for the following purposes and rely on the corresponding legal bases:

4. How We Share Your Information

We may disclose your Personal Data to the following categories of recipients:

• Service Providers: Third-party vendors and consultants who perform services on our behalf, such as payment processing, data analysis, hosting, and IT maintenance. These parties are contractually obligated to protect the data.
• Business Partners: Trusted partners with whom we offer co-branded services or joint marketing activities.
• Legal and Regulatory Authorities: Government bodies, courts, or regulators when we are legally required to do so, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Corporate Transactions: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We do not sell your Personal Data to third parties for monetary consideration.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any Personal Data we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is detailed in our separate Cookie Statement.

7. Your Privacy Rights

Depending on your jurisdiction (e.g., EU/EEA, California), you may have the following rights regarding your Personal Data:

• Right to Access: To request a copy of the Personal Data we hold about you.
• Right to Rectification: To request the correction of inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): To request the deletion of your Personal Data, subject to certain legal exceptions.
• Right to Restrict Processing: To request that we limit the way we use your data.
• Right to Object to Processing: To object to certain types of processing, including for direct marketing.
• Right to Data Portability: To receive your Personal Data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: To withdraw any consent you previously gave us for processing your data.

To exercise any of these rights, please submit a request to the contact details provided in Section 9.

8. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Statement, including for the purpose of satisfying any legal, accounting, or reporting requirements.

9. Contact Us

If you have questions or comments about this statement, you may contact our Data team at:

Email Address: info@t-coresolutions.nl
Phone: +31 161 745020

10. Updates to This Statement

We may update this Privacy Statement from time to time. The “Last Updated” date at the top of this statement indicates when the most recent changes were made. We encourage you to review this statement periodically.